Terms of service

This notice made by Lehmans Wholesale Books Limited.  Our warehouse address is Lehmans, 147 Stamford Hill, London, N16 5LG, United Kingdom, UK.  Our e-mail address is weborders@lehmanns.co.uk.

Company Registration 15002080
VAT Number : GB460242523

IMPORTANT INFORMATION
1. TERMS AND CONDITIONS OF USE OF THIS WEBSITE
1.1 Please read these terms and conditions carefully as they apply to your access to and use of the services described in this part of our website.
1.2 A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
1.3 The materials contained in this website are provided for general information purposes only and do not claim to be or constitute any form of professional advice.  We do not accept any responsibility for any loss which may arise from accessing or reliance on information contained in this website.
1.4 This website may include hyperlinks to websites operated by other parties and content posted by visitors to our website. We are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their content. We are therefore not responsible for the content of external Internet sites that link to this website or which are linked from it.  Nor are we responsible for any content posted to this website by visitors.
1.5 The contents of this site are protected by copyright under international law. 
1.6 Users are permitted to read the contents of this site and make copies for their own personal use only.  All other use and copying of any of the contents of this site is prohibited.  Copying from websites of third parties is subject to any requirements applicable to those sites.

2. YOUR OBLIGATIONS
2.1 By using any services offered on this website you warrant to us that you are over 18 years of age and that you agree to these terms and conditions.  If you are not over 18 years of age or do not agree to the terms and conditions then please do not use our website.
2.2 You agree and undertake not to use the website to:-
2.2.1 impersonate any person or organisation or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or organisation;
2.2.2 upload or share any unsolicited or unauthorised material or advertising;
2.2.3 upload, publish or display any personal or confidential information of any person or organisation without their prior consent;
2.2.4 solicit or request personal information from anyone under the age of 18 or solicit passwords or personal information for unlawful purposes;
2.2.5 upload, share or otherwise make available any material that contains viruses or similar;
2.2.6 upload, share or otherwise make available any material which may be illegal, discriminatory in any way, inappropriate in content or otherwise offensive or harmful to other users of the website or others;
2.2.7 upload, share or otherwise make available any material which is deliberately misleading or fraudulent;
2.2.8 intimidate or harass any person or organisation;
2.2.9 use or attempt to use the account of any other user without the consent of that user or our prior written authorisation; or
2.2.10 use, process or disseminate any of the information on this website for any purpose other than the purposes for which the information was provided.
2.3 You are solely responsible for any content which you upload, publish or display on this website.  You warrant that you will not upload, publish or display any content that you did not create or that you do not have permission to upload publish or display.  We reserve the right to review all content on the website and delete or remove any content which breaches these terms and conditions or which may be offensive, illegal or harmful to the safety of users of the website or to others.
2.4 By publishing, uploading or displaying content on the website you grant to us, and represent and warrant that you have the right to grant, an irrevocable, non-exclusive, royalty free licence to use, copy, publish, display, reformat, translate and distribute such content for any purpose in connection with the website, the associated services and the promotion of the website and the services.  You may remove content you have uploaded, published or displayed at any time, whereupon the licence granted above will expire, provided that we shall be permitted to retain archived copies of all such content.

3. USER ACCOUNTS
3.1 Security
3.1.1 Access to your user account with us and the material available to registered users on our website will be gained by using the username and the password selected by you during the registration procedure.  You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.  In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our website.
3.1.2 You must tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.
3.1.3 We reserve the right to refuse service or terminate your account if we suspect an unauthorised person is attempting to access it.
3.2 Use of website
3.2.1 You agree to:-
(a) provide accurate, and up to date information as required by the registration forms on the website;
(b) update and maintain the accuracy of such information;
(c) only post genuine ratings of or comments on items on the website;
(d) only post material relevant to the users of the website; and
(e) report any misuse of the website or any misleading or inappropriate material on the website.
3.3 Termination
3.3.1 If you wish to terminate your account at any time please email us at weborders@lehmanns.co.uk.
3.3.2 Termination of your account will be effective immediately on our receipt of your notice of termination.

4. LIMITATION OF LIABILITY AND INDEMNITY
4.1 Your attention is drawn specifically to this paragraph.
4.2 This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is.  We make no warranty that our services via this website will be available at any particular time or that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website or its services for any reason.
4.3 If you are accessing our website and services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law.
4.4 We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of any unauthorised or possible unauthorised use of your username and password or of a breach of security.
4.5 We do not accept any liability whatsoever for losses arising out of your use of this website, your use of any services available through it or our failure to deliver any such services. 
4.6 However, if you are accessing our website to use the services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of services.  These statutory rights are not and will not be affected by any statement contained in these terms and conditions (and in particular, any provision which has the effect of limiting our liability to you in the event that any service is defective or fails to correspond with the description given to it on this website shall not apply).
4.7 If you are accessing our website in the course of a business, you agree to indemnify us and to keep us indemnified (except to the extent caused by our negligence, fraud or wilful default) from all or any liability or damages we incur in contract, tort or otherwise towards a third party as a result of your use of this website or any of the services accessible through your user account or any content published, uploaded or displayed by you on the website.

5. OUR CUSTOMER COMPLAINTS POLICY
We are committed to meeting the highest quality standards in the delivery of the service we provide to our customers.  We aim to provide efficient and effective service and take any problems that do arise seriously.  We aim to ensure that any complaints our customers may have are identified quickly and dealt with satisfactorily.  In the event that you have any cause for complaint with regard to any of our services please email us at weborders@lehmanns.co.uk

6. GENERAL
6.1 If any provision contained in these terms and conditions is determined to be invalid or unenforceable the remainder of the terms and conditions shall not be affected.
6.2 The information contained in our website and any services have been prepared in compliance with the laws of England and Wales.  You should seek appropriate legal advice if you are unsure as to which country’s law or jurisdiction applies to your circumstances. 
6.3 Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of England and Wales.  Unless you are using our website and services as a consumer, by agreeing to these terms and conditions you consent to all disputes arising out of or relating to your use of this website being decided only by the courts of England and Wales.  If you are accessing this website from another jurisdiction it is your responsibility to ensure compliance with the laws that apply to that jurisdiction.
6.4 You are not permitted to assign your rights under these terms and conditions.  Except as expressly provided by these terms and conditions, no third party may enforce these terms and conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

1. DISTANCE SELLING REGULATIONS
1.1 Subject to paragraph 1.3, you have the right under the Consumer Protection (Distance Selling) Regulations 2000 (the “Regulations”) to cancel any contract between us for the sale of the goods you have ordered at any time during the period ending seven working days beginning with the day after the day on which you receive the goods.
1.2 Subject to paragraph 1.3, you also have the right under the Regulations to cancel any contract between us for the supply of any additional services in respect of the goods you have ordered at any time during the period ending seven working days beginning with the day after the day on which our contract is concluded.
1.3 The time periods to which this paragraph 1 (Distance Selling Regulations) refers apply only where we give you the information required by the Regulations before the contract is made or thereafter in good time, and in any event during the performance of the contract in the case of services, and at the latest at the time of delivery in the case of the goods. Longer time periods apply if we don’t satisfy this requirement. 
1.4 We will provide the requisite information when we confirm that we’ve received your order. The procedures which we ask you to follow to cancel the contract and return the goods are set out below.
1.5 For further information about your rights under the Regulations, contact your local authority trading standards department, Citizen’s Advice Bureau, or go on-line at http://www.consumerdirect.gov.uk.

2. YOUR RESPONSIBILITY
2.1 If you cancel the contract between us for the sale of the goods, you must return the goods to us, except where they were delivered in error, or you are entitled to reject them, for instance where they are faulty, defective or have been misdescribed.
2.2 If you do not return the goods to us, or return the goods at our cost, other than in these exceptional cases, we may charge you an amount not exceeding the direct costs of recovering the goods from you.

3. REFUNDS
Wherever we decline your order, you cancel your order, or the contract between us is cancelled in accordance with the Regulations, or otherwise under our Terms of Business, we will refund the total amount you have paid.

4. ADDITIONAL SERVICES
4.1 Where you cancel your order or we decline your order for goods, your order for Additional Services or any contract for Additional Services (as appropriate) is to be treated, without further action on either your or our part, as if it had been cancelled.
4.2 Where you cancel an order or a contract for Additional Services but not an order or contract for the associated goods, the order or contract for the associated goods will not be affected, except that:
4.2.1 a contract for the goods (if not already made) will be concluded as if your order or contract for the Additional Services had not been made; and
4.2.2 we will sell the goods to you at the lowest cost (if any) in addition to the price, unless your order or the contract for the goods is cancelled, declined or terminated.

5. PROCEDURES
5.1 To cancel an order or a contract, please send us an e-mail to that effect at weborders@lehmanns.co.uk. We do not accept cancellations over the telephone.
5.2 Please re-package the goods, in the original packaging, enclose the returns form (when provided) and affix the label to the parcel. We recommend that you obtain a receipt for your postage, a certificate of posting, and consider insuring your parcel against loss or damage in the post.
5.3 We inspect all goods returned for any damage or deterioration.

Our Returns Address is :

LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55

FRANCAIS
5.1 Afin d'annuler une commande, veuillez nous envoyer un email à weborders@lehmanns.co.uk. Il n'est pas possible d'annuler une commande par téléphone.
5.2 Veuillez ré-emballer les articles dans leur emballage d'origine, avec tous les documents requis, et coller une étiquette avec notre adresse sur le colis. Il est recommandé que vous obteniez un reçu pour votre envoi en cas problème. Il est également conseillé d'assurer votre colis en cas de perte ou de dommage en transit.
5.3 Nous inspections tous les articles retournés pour voir s'ils ont été endommagés. Notre adresse pour les retours est :

LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55

1. INTRODUCTION
1.1 Application
1.1.1 These general terms of sale (the “General Terms”) apply to any order you place through our website at www.lehmanns.co.uk (the “Website”).
1.1.2 We recommend that you read these General Terms carefully; if you do not understand any provision in them, please ask us.
1.1.3 The use of the Website is subject to separate terms and conditions, also available on this website.
1.1.4 We recommend that you print a copy of these General Terms and keep them for future reference.
1.1.5 These General Terms apply where you are dealing with us as a consumer only, which means a person who is not acting in the course of business.
1.2 Contacting us
If you want to ask us anything about goods available through the Website, enquire about your order, make a complaint, or send us any information or notice under these General Terms, please refer to the information at the end of these General Terms.
1.3 Our communications with you
We will normally communicate with you by sending confirmations, notices and other messages to the e-mail address we hold for you. The communications from us may include the following:
1.3.1 confirmation of your order;
1.3.2 acceptance of your offer to buy the goods and to order any additional services;
1.3.3 any decision we make to decline your order;
1.3.4 notice that your goods have been dispatched.
1.4 Your statutory rights
Nothing in these General Terms affects your statutory rights, including to cancel contracts with us in respect of the goods, and those relating to faulty or misdescribed goods. For further information about your statutory rights, contact your local authority trading standards department, Citizen’s Advice Bureau, or go on-line at http://www.consumerdirect.gov.uk.

2. WEBSITE INFORMATION
2.1 We take reasonable care to ensure that the information, including prices, we publish on the Website relating to our goods is accurate, complete and fair at the time of publication, but sometimes errors or omissions occur.
2.2 Where we discover a material error or omission, including in the price of the goods you have ordered, we will inform you promptly and give you the opportunity to confirm your order based on the corrected information, or to cancel it and obtain a refund as set out in Cancellation, Returns and Refunds.
2.3 If you do not confirm or cancel your order within 10 working days (i.e. excluding Saturdays, Sundays and public holidays in England) after we send you the corrected information, we may treat your order as having been cancelled for a refund as set out in Cancellation, Returns and Refunds.

3. ORDERS
3.1 How to order
Information about how to place an order can be found at Ordering Procedure.
3.2 What happens when you place an order to buy goods?
3.2.1 When you place an order you make us an offer to buy the goods described in the order, and that offer is subject to our acceptance. Where your order relates to several items, each item is treated as being subject to a separate order and then a separate contract for the sale and purchase of the goods.
3.2.2 You may withdraw your order at any time before we accept it.
3.2.3 We recommend that you print the order and our confirmation of its receipt. 
3.2.4 Neither the completion and submission of your order, nor our e-mail confirmation of receipt, constitutes acceptance by us of your order.
3.2.5 Our acceptance of your order takes place when we notify you that we’ve accepted your order or when we despatch the goods, whichever is sooner, and not before, even where we have collected payment from you.  Until then we may decline your order, in which case we will notify you and provide a refund as set out in Cancellation, Returns and Refunds. 
3.2.6 At the moment we accept your order, a contract is made between us which obliges us to sell and you to buy the goods, unless the contract is terminated in accordance with these General Terms, and the law, including by you when you exercise your statutory rights of cancellation (see Cancellation, Returns and Refunds). Each contract between us is separate from each other contract.
3.3 Unavailability of stock
3.3.1 Our stock of goods is limited and we may experience problems with our suppliers.
3.3.2 If we cannot supply the goods you have ordered at all or within the estimated delivery timescales, we will notify you accordingly and offer you one of the following options:
(a) to cancel your order and receive a full refund of any amounts already paid as set out in Cancellation, Returns and Refunds; or
(b) to place an alternative order, and these General Terms will apply to the alternative order.
3.3.3 If you do not select one of the options in the previous paragraph within seven days, your order will be declined without notice from us and we will provide a refund as set out in Cancellation, Returns and Refunds.
3.4 Gift messages
3.4.1 If you request a gift message to be included with your purchase we reserve the right to decline to send any message that is illegal, discriminatory, inappropriate in content or otherwise offensive or harmful.
3.5 Additional services
3.5.1  The following additional services are available:
(a) special delivery of the goods;
(b) gift wrapping; and
(c) including a gift message provided by you.

4. PAYMENT
4.1 Method of payment
Payment can be made by the credit, debit or charge cards displayed on the Website.
4.2 When we collect payment
4.2.1 We will normally take payment from you before dispatching the goods to you, but if we have not received payment before you have received the goods, subject to your rights under the arrangements for Cancellation, Returns and Refunds, and your other statutory rights, you must pay for them.
4.2.2 If you do not pay for the goods (when obliged to do so under the previous paragraph) within one calendar month after receiving them, we are entitled by notice to you to terminate our contract with you in respect of the sale of the goods, and if we do so, you must at our request and your cost either return the goods to us in accordance with reasonable instructions we give you or make them available for collection at the address to which they were sent.
4.3 What the price includes
The price includes VAT. For details of whether or not the price includes delivery, please see Delivery Options.
4.4 Ownership
The goods will be owned by you when we have received payment in full only.
4.5 Security
Where you elect to pay by debit, credit or charge card, your payment details will be collected using a secure mechanism, and we will process your information in accordance with our Privacy Policy (a copy of which can be found on this website) only.

5. DELIVERY
5.1 Delivery options
5.1.1 The options available to you for delivery of the goods you have ordered are stated in Delivery Options. You must complete the order form so as to give us any necessary information to enable us to deliver the goods to you.
5.1.2 Where you are unable to accept delivery please contact us. Where we have sought to deliver the goods and you are unable to accept delivery:
(a) we may charge you for the reasonable costs of storage and any wasted delivery costs incurred by us; and
(b) our responsibility for loss or damage to the goods, except where caused by our negligence, ends on the date we sought to deliver them.
5.2 Time for delivery
Unless we agree otherwise, all dates and times for delivery of the goods are estimates only, except we shall use our reasonable endeavours to make delivery no later than the date or time stated.
5.3 Risk
Except as provided in paragraph 5.1.2 of these General Terms, the risk of loss of or damage to the goods passes to you on delivery to the delivery address stated in your order, and so you should consider insuring them from the date of delivery.

6. CANCELLATION AND RETURNS
As well as details of our policy, Cancellation, Returns and Refunds tells you about the statutory cooling-off period during which you may be entitled to cancel our contract with you for the sale and purchase of the goods via the Website and return them to us for a refund.

7. LIABILITY
We exclude all liability for any loss or damage which relates to any business of yours.

8. GENERAL
8.1 Governing law
Any contract between us shall be governed by and construed in accordance with English law.
8.2 No third party rights
No person who is not a party to a contract between us acquires any benefit or right under that contract.
8.3 Waiver
If you breach any contract between us and we fail or neglect to enforce the provisions of the contract, our omission or silence should not be understood by you that we are giving up our rights or remedies. If either you or we do give up our rights or remedies on one occasion, that does not mean that we or you are doing so in respect of any other rights or remedies.

9. ABOUT US
9.1 Contact details
Our warehoiuse details are as follows:

LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55
Email : weborders@lehmanns.co.uk
Website : www.lehmanns.co.uk .