Refund policy
Cancellation, Returns and Refunds
1. DISTANCE SELLING REGULATIONS
1.1 Subject to paragraph 1.3, you have the right under the Consumer Protection (Distance Selling) Regulations 2000 (the “Regulations”) to cancel any contract between us for the sale of the goods you have ordered at any time during the period ending seven working days beginning with the day after the day on which you receive the goods.
1.2 Subject to paragraph 1.3, you also have the right under the Regulations to cancel any contract between us for the supply of any additional services in respect of the goods you have ordered at any time during the period ending seven working days beginning with the day after the day on which our contract is concluded.
1.3 The time periods to which this paragraph 1 (Distance Selling Regulations) refers apply only where we give you the information required by the Regulations before the contract is made or thereafter in good time, and in any event during the performance of the contract in the case of services, and at the latest at the time of delivery in the case of the goods. Longer time periods apply if we don’t satisfy this requirement.
1.4 We will provide the requisite information when we confirm that we’ve received your order. The procedures which we ask you to follow to cancel the contract and return the goods are set out below.
1.5 For further information about your rights under the Regulations, contact your local authority trading standards department, Citizen’s Advice Bureau, or go on-line at http://www.consumerdirect.gov.uk.
2. YOUR RESPONSIBILITY
2.1 If you cancel the contract between us for the sale of the goods, you must return the goods to us, except where they were delivered in error, or you are entitled to reject them, for instance where they are faulty, defective or have been misdescribed.
2.2 If you do not return the goods to us, or return the goods at our cost, other than in these exceptional cases, we may charge you an amount not exceeding the direct costs of recovering the goods from you.
3. REFUNDS
Wherever we decline your order, you cancel your order, or the contract between us is cancelled in accordance with the Regulations, or otherwise under our Terms of Business, we will refund the total amount you have paid.
4. ADDITIONAL SERVICES
4.1 Where you cancel your order or we decline your order for goods, your order for Additional Services or any contract for Additional Services (as appropriate) is to be treated, without further action on either your or our part, as if it had been cancelled.
4.2 Where you cancel an order or a contract for Additional Services but not an order or contract for the associated goods, the order or contract for the associated goods will not be affected, except that:
4.2.1 a contract for the goods (if not already made) will be concluded as if your order or contract for the Additional Services had not been made; and
4.2.2 we will sell the goods to you at the lowest cost (if any) in addition to the price, unless your order or the contract for the goods is cancelled, declined or terminated.
1.1 Subject to paragraph 1.3, you have the right under the Consumer Protection (Distance Selling) Regulations 2000 (the “Regulations”) to cancel any contract between us for the sale of the goods you have ordered at any time during the period ending seven working days beginning with the day after the day on which you receive the goods.
1.2 Subject to paragraph 1.3, you also have the right under the Regulations to cancel any contract between us for the supply of any additional services in respect of the goods you have ordered at any time during the period ending seven working days beginning with the day after the day on which our contract is concluded.
1.3 The time periods to which this paragraph 1 (Distance Selling Regulations) refers apply only where we give you the information required by the Regulations before the contract is made or thereafter in good time, and in any event during the performance of the contract in the case of services, and at the latest at the time of delivery in the case of the goods. Longer time periods apply if we don’t satisfy this requirement.
1.4 We will provide the requisite information when we confirm that we’ve received your order. The procedures which we ask you to follow to cancel the contract and return the goods are set out below.
1.5 For further information about your rights under the Regulations, contact your local authority trading standards department, Citizen’s Advice Bureau, or go on-line at http://www.consumerdirect.gov.uk.
2. YOUR RESPONSIBILITY
2.1 If you cancel the contract between us for the sale of the goods, you must return the goods to us, except where they were delivered in error, or you are entitled to reject them, for instance where they are faulty, defective or have been misdescribed.
2.2 If you do not return the goods to us, or return the goods at our cost, other than in these exceptional cases, we may charge you an amount not exceeding the direct costs of recovering the goods from you.
3. REFUNDS
Wherever we decline your order, you cancel your order, or the contract between us is cancelled in accordance with the Regulations, or otherwise under our Terms of Business, we will refund the total amount you have paid.
4. ADDITIONAL SERVICES
4.1 Where you cancel your order or we decline your order for goods, your order for Additional Services or any contract for Additional Services (as appropriate) is to be treated, without further action on either your or our part, as if it had been cancelled.
4.2 Where you cancel an order or a contract for Additional Services but not an order or contract for the associated goods, the order or contract for the associated goods will not be affected, except that:
4.2.1 a contract for the goods (if not already made) will be concluded as if your order or contract for the Additional Services had not been made; and
4.2.2 we will sell the goods to you at the lowest cost (if any) in addition to the price, unless your order or the contract for the goods is cancelled, declined or terminated.
4.3 There are no returns on Garments.
4.4 Reserve in Store (Click and Collect) is not available for Garments.
4.5 Gift vouchers are valid for exactly 12 months from the date of purchase/issue.
5. PROCEDURES
5.1 To cancel an order or a contract, please send us an e-mail to that effect at weborders@lehmanns.co.uk. We do not accept cancellations over the telephone.
5.2 Please re-package the goods, in the original packaging, enclose the returns form (when provided) and affix the label to the parcel. We recommend that you obtain a receipt for your postage, a certificate of posting, and consider insuring your parcel against loss or damage in the post.
5.3 We inspect all goods returned for any damage or deterioration.
Our Returns Address is :LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55
FRANCAIS
5.1 Afin d'annuler une commande, veuillez nous envoyer un email à weborders@lehmanns.co.uk. Il n'est pas possible d'annuler une commande par téléphone.
5.2 Veuillez ré-emballer les articles dans leur emballage d'origine, avec tous les documents requis, et coller une étiquette avec notre adresse sur le colis. Il est recommandé que vous obteniez un reçu pour votre envoi en cas problème. Il est également conseillé d'assurer votre colis en cas de perte ou de dommage en transit.
5.3 Nous inspections tous les articles retournés pour voir s'ils ont été endommagés. Notre adresse pour les retours est :
LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55
5. PROCEDURES
5.1 To cancel an order or a contract, please send us an e-mail to that effect at weborders@lehmanns.co.uk. We do not accept cancellations over the telephone.
5.2 Please re-package the goods, in the original packaging, enclose the returns form (when provided) and affix the label to the parcel. We recommend that you obtain a receipt for your postage, a certificate of posting, and consider insuring your parcel against loss or damage in the post.
5.3 We inspect all goods returned for any damage or deterioration.
Our Returns Address is :LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55
FRANCAIS
5.1 Afin d'annuler une commande, veuillez nous envoyer un email à weborders@lehmanns.co.uk. Il n'est pas possible d'annuler une commande par téléphone.
5.2 Veuillez ré-emballer les articles dans leur emballage d'origine, avec tous les documents requis, et coller une étiquette avec notre adresse sur le colis. Il est recommandé que vous obteniez un reçu pour votre envoi en cas problème. Il est également conseillé d'assurer votre colis en cas de perte ou de dommage en transit.
5.3 Nous inspections tous les articles retournés pour voir s'ils ont été endommagés. Notre adresse pour les retours est :
LEHMANNS
Unit E - Viking Court
Rolling Mill Road
Jarrow - Tyne and Wear - NE32 3DP
United Kingdom
Fax : 00 44 191 430 05 55